DOUBLE SHIFTING

It promises to be an interesting new year, to say the least. The job which I recently began is handling customer service calls for a provider with the new Medicaid Part D Prescription Drug Plan, which begins tomorrow. The supervisors mentioned prospects of unlimited overtime, something which would normally be rare for our type of work.

Needless to say, I'm jumping at the prospect of mo' money, and plan to be working double shifts tomorrow and Monday --- from 8:00 AM until 12:00 Midnight each day.

I can tell already that there will likely be a lot of calls from a lot of unhappy patients who either received incorrect information or were confused on how the plan works. And I'm afraid that more than a few who identified themselves as "dual enrollees" --- patients who receive both Medicaid and Medicare benefits and would not pay a monthly premimum or deductable but only pay a very small amount per prescription --- are not, in fact, dual enrollees but answered in confusion.

Pray fo' me!