WORKIN' OUT THE BUGS IN THE SYSTEM...
Polk County recently consolidated it's 12 emergency dispatch call centers into one location, and is also upgrading it's computer assisted dispatch system. That didn't help one family near Haines City, whose home was destroyed late Sunday by a fire apparantly accidental.
Although officials are saying it didn't contribute to the home's loss, the system dispatched two units from Winter Haven and one Polk County Fire Services truck to the scene, located east of U.S. 27 and well outside the city. PCFS authorized the Winter Haven trucks to return to their station, and a brush truck from Haines City was requested to assist at the rural location; it arrived in seven minutes.
The 911 call came from a cellular phone. The $70K home and around $30K in contents were deemed a total loss.